Crewshill Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Crewshill Storage provides storage services to customers in the United Kingdom. By making a booking, placing goods into storage, or otherwise using our storage facility, you agree to be bound by these terms. Please read them carefully before proceeding. They explain how the storage agreement is formed, how charges are collected, when cancellations apply, what items may be stored, and the limits of our responsibility. The aim is to keep the process clear, fair, and consistent for all users of our storage services.

In these Terms and Conditions, references to “we”, “us”, and “our” mean Crewshill Storage. References to “you” and “your” mean the customer, account holder, and any person authorised to act on the customer’s behalf. The agreement applies to domestic and business customers unless we state otherwise in writing. These terms should be read together with any booking confirmation, storage contract, or written notice we issue.

We may update these terms from time to time to reflect changes in law, operating procedures, insurance requirements, or payment systems. Where an update materially affects your rights or obligations, we will take reasonable steps to make the revised terms available before they take effect. Continued use of the service after an update means you accept the revised terms.

1. Booking Process

To reserve a storage unit or related service, you must provide accurate information about yourself, the goods you wish to store, the intended start date, and any access requirements. A booking is only confirmed once we have accepted it and, where required, received the relevant payment. Until then, availability is not guaranteed. We reserve the right to decline any booking that we reasonably believe creates a safety, security, legal, or operational concern.

The booking process may involve selecting unit size, storage duration, service level, and any optional features such as insurance, delivery support, or access arrangements. You must ensure that the chosen unit is suitable for your goods. If you require assistance deciding on a unit size, any guidance we provide is indicative only and does not form a warranty or guarantee. The responsibility remains yours to assess whether the storage solution meets your needs.

By completing a booking, you confirm that you are legally capable of entering into a contract and that you are authorised to store the items declared. If you are booking on behalf of a company or another person, you confirm that you have the authority to bind that party to these terms. We may request identification, proof of address, business details, or other verification before activating the storage agreement. We may refuse entry or suspend access if required verification is incomplete or misleading.

2. Payments and Charges

All fees must be paid in advance unless we agree otherwise in writing. Charges may include rent for the unit, deposits, administration fees, late payment charges, cleaning charges, lock replacement, or other service-related costs. The price applicable will be the price shown at the time your booking is accepted, unless a different rate is clearly stated in your contract or later agreed in writing. We may revise our published prices for future bookings at any time.

You authorise us to collect payment by the method chosen at booking or subsequently agreed. This may include debit card, credit card, direct debit, bank transfer, or another approved method. If a payment fails, is reversed, or is charged back, you remain responsible for the outstanding amount together with any reasonable bank or administrative costs incurred by us. Time is of the essence in relation to payment, and late payment may affect access to your unit.

If payment is overdue, we may apply late fees, suspend access, and take reasonable steps to recover the debt. We may also retain goods in storage, where permitted by law and the agreement, until outstanding sums are paid. Any discounts, promotions, or introductory offers are subject to the conditions announced with the offer and may be withdrawn for future periods. Unless stated otherwise, all fees are exclusive of any applicable taxes or duties.

3. Cancellations, Termination, and Notice

You may cancel a booking before the start date by giving us notice in accordance with the cancellation terms confirmed at the time of booking. If you cancel after the agreement has begun, charges may still apply for the notice period, minimum term, or any non-refundable element expressly set out in your booking confirmation. Where statutory cancellation rights apply, nothing in these terms seeks to remove or reduce those rights.

We may terminate or suspend the agreement immediately where you breach these terms, provide false information, fail to pay amounts due, store prohibited goods, or behave in a way that creates risk to the facility, our staff, or other customers. In such cases, we may require you to remove your goods promptly. If you do not do so, we may take lawful steps to deal with the goods, including storage lien processes or disposal where permitted by law and after appropriate notice.

You are responsible for removing all goods, rubbish, keys, security devices, and personal effects by the end of the agreement or any agreed termination date. If your goods remain after termination, we may continue to charge storage fees and any associated costs until collection or lawful disposal takes place. Any refund, if due, will only cover eligible amounts and will not include fees already incurred or services already delivered.

4. Customer Responsibilities

It is your responsibility to pack, label, and secure your goods appropriately before storage. We are not responsible for damage caused by poor packaging, unsuitable containers, inherent defects in the goods, or items that were already damaged when delivered. You must ensure that all stored property is suitable for storage in a dry, enclosed unit and that fragile or valuable items are protected to an appropriate standard.

You must keep your account details, contact information, and payment method up to date. Where we need to send notices, invoices, or other communications, we will use the details you have provided, and you will be deemed to have received them if sent correctly. You must also comply with all site rules, security procedures, and access controls notified to you from time to time. Access codes, locks, and keys remain your responsibility unless we expressly agree otherwise.

You must not use the unit for habitation, business activities that generate nuisance, or any purpose that is unlawful, dangerous, or likely to cause damage. Storage is limited to goods that you lawfully own or are authorised to store. You must not allow any third party to use your unit without our approval if such use would conflict with the agreement or site rules.

5. Liability and Insurance

We will exercise reasonable care and skill in providing our storage services, but our liability is limited to the extent permitted by law. We are not liable for loss or damage caused by events outside our reasonable control, including but not limited to fire, flood, theft, vandalism, power failure, adverse weather, civil disturbance, or acts of third parties. We are also not responsible for indirect or consequential losses such as loss of profit, loss of business, or loss of opportunity.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability in connection with any claim will be limited to the amount paid by you for the affected storage period or such other sum as may be required by law. This limit applies whether the claim arises in contract, tort, negligence, or otherwise.

You are strongly encouraged to maintain adequate insurance for your goods while in storage. Any insurance arranged through us, if available, is subject to its own terms, exclusions, and claim process. We do not automatically insure goods unless this is expressly stated in writing. Even where insurance is in place, you remain responsible for complying with all storage conditions and for notifying us promptly of any loss, damage, or incident that might give rise to a claim.

6. Prohibited Items and Waste Regulations

You must not store hazardous, illegal, stolen, contaminated, perishable, or environmentally harmful items. Prohibited items include, without limitation, explosives, flammable liquids, gases, toxic substances, firearms, ammunition, radioactive materials, biohazards, and any item that may endanger persons, property, or the environment. We may request a full inventory of stored items and may refuse, remove, or dispose of prohibited goods in accordance with law.

All customers must comply with applicable waste regulations and environmental laws. You must not use our storage service to dispose of waste, rubbish, chemical waste, electrical waste, construction debris, or any item requiring specialist disposal unless we have explicitly agreed in writing and the law allows it. If goods are abandoned, contaminated, or treated as waste, you remain responsible for any lawful collection, segregation, transport, treatment, or disposal costs.

If we reasonably believe that any goods in storage breach waste, environmental, health, safety, or fire regulations, we may take immediate protective action, including isolating the unit, contacting relevant authorities, or arranging removal by an authorised contractor. Any costs associated with such action may be charged to you where permitted. You are solely responsible for ensuring that every item placed into storage complies with all applicable laws.

7. Access, Security, and Site Use

Access to the storage facility may be restricted to authorised persons only and may be subject to opening hours, identity checks, security codes, or other operational controls. We may temporarily suspend access for maintenance, emergencies, safety concerns, or legal compliance. While we aim to provide reasonable access, we do not guarantee uninterrupted availability in all circumstances.

You must take reasonable care when entering or leaving the facility and comply with any instructions about loading, parking, speed, noise, and the safe movement of goods. You are responsible for securing your unit after each visit. If you become aware of a security concern, unauthorised access, or damage affecting your unit, you must notify us as soon as reasonably practicable. We may record activity on site for security, operational, and evidential purposes in accordance with applicable data protection laws.

Any keys, fobs, passes, or codes issued to you must be kept secure and not shared without permission. If any security device is lost, stolen, or compromised, you must tell us promptly so that we can take appropriate action. Fees may apply for replacements or additional security measures. We are not responsible for unauthorised access caused by your failure to safeguard your access credentials.

8. Ending the Agreement and Removal of Goods

When the agreement ends, you must promptly remove all stored goods and leave the unit clean and empty, subject to normal wear and tear. If you fail to do so, we may continue to charge for storage and related costs until the goods are collected or otherwise lawfully dealt with. We may also charge for cleaning, disposal, or repair where your failure to remove goods causes additional expense.

If goods are left behind after termination or in circumstances where we are entitled to enforce our rights, we may serve notices and take further lawful action. This may include sale, disposal, or other realisation of goods, where allowed by the contract and applicable law. Any proceeds, after deducting lawful charges and expenses, may be accounted for in accordance with legal requirements. We are not obliged to store abandoned items indefinitely.

Termination of the agreement does not affect rights or liabilities that have already accrued, including unpaid charges, indemnities, damage claims, or obligations relating to prohibited goods, waste, or site damage. Any provisions that by their nature should continue after the agreement ends will remain in force.

9. Data, Notices, and General Provisions

We process personal data in line with applicable UK data protection law, using it only for legitimate business purposes such as administering your account, verifying identity, managing payments, maintaining security, and complying with legal obligations. You should ensure that any personal data contained within stored items is properly protected, as we are not responsible for reviewing the contents of your goods.

Any notice given under these terms must be in writing unless we agree otherwise. We may send notices by email, post, text message, or another reasonable method using the contact details on your account. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law. Our failure to enforce a right at any time does not mean we waive that right.

No person other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless we agree otherwise in writing. You may not assign or transfer your rights or obligations without our prior consent. We may assign or transfer our rights and obligations where this does not materially reduce the service provided to you.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales unless mandatory law requires otherwise. If you live in Scotland or Northern Ireland, any rights you have under applicable consumer law will be preserved to the extent required by law, but the contractual governing law remains as stated here unless a contrary rule applies.

The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from these terms, subject to any mandatory consumer protection rules or alternative dispute resolution arrangements that may apply. Where possible, both parties should first attempt to resolve concerns in good faith and without unnecessary delay. Nothing in this clause limits any right you may have to bring a claim in a competent court if required by law.

By proceeding with a booking or continuing to use Crewshill Storage, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are intended to provide a clear service framework for storage users while protecting both customer interests and the safe operation of the facility. If you do not agree with any part of these terms, you should not complete a booking or place goods into storage.

These storage service terms are designed to support a secure, transparent, and lawful service relationship. They define expectations around booking, payments, cancellations, liability, waste compliance, and legal oversight, helping ensure that Crewshill Storage can provide a reliable service in accordance with UK law. Customers are responsible for using the service lawfully and for keeping their stored goods within the boundaries set out in these terms.