Storage Crews Hill Privacy Policy
This Privacy Policy explains how Storage Crews Hill collects, uses, stores and protects personal data relating to our self-storage and associated services. This policy applies to all Storage Crews Hill customers and prospective customers in the surrounding area, as well as visitors to our premises who provide personal information to us. We are committed to processing your data in a lawful, fair and transparent manner in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Who This Policy Applies To
This Privacy Policy applies to individuals who use or enquire about Storage Crews Hill services, including self-storage unit rental, business storage, household storage and related services; visitors to our facilities who provide personal details such as for security, access or enquiries; and individuals who contact us by phone, post or through online forms to request information, prices, quotes or support.
By engaging with Storage Crews Hill, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time and will make the latest version available at our premises or on our website.
Types of Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with Storage Crews Hill. This may include:
Identification and contact details such as full name, postal address, billing address, contact address, date of birth where required, and identification documents such as passport or driving licence details for verification purposes.
Contact and communication details such as email address, correspondence address and records of communications with you, including enquiries, complaints and service-related messages.
Contract and account information such as storage unit number, contract start and end dates, payment history, service usage, access authorisations and emergency contact details where provided.
Payment and billing information such as payment methods and related transaction information processed through secure payment processors. We do not store full card details where not necessary for the provision of the service.
Security and access data such as CCTV footage from our premises, access control records, entry and exit logs, and vehicle registration numbers where captured for security and operational reasons.
Technical information where you use online services such as basic device and connection data, including IP address, time and date of access and pages viewed where this is necessary for site security and performance.
Lawful Basis for Processing Your Data
Storage Crews Hill relies on one or more of the following lawful bases under data protection law when processing your personal data:
Contract: We process personal data where it is necessary to enter into or perform a contract with you, such as providing you with a storage unit, managing your account, handling payments and responding to service requests.
Legal obligation: We may process and retain certain personal data to comply with legal and regulatory obligations, for example to meet tax, accounting, anti-fraud or law enforcement requirements.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes maintaining the security of our premises, preventing and detecting crime, managing our facilities and improving our services.
Consent: In limited circumstances we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To set up, manage and administer your storage contract, including verifying your identity, allocating units, handling moves in and out and communicating with you about your account.
To process payments, issue invoices, manage deposits, address arrears and resolve billing queries.
To maintain the security and integrity of our facility, including access control, CCTV monitoring, investigating incidents and cooperating with relevant authorities where required by law.
To provide customer service and support, answer your enquiries, handle complaints and respond to feedback.
To manage our business operations, including auditing, reporting, service development and staff training, in pursuit of our legitimate interests.
To send you service-related information such as changes to our terms, notices about your unit or facility access and other essential service communications.
Where you have provided consent or we are otherwise permitted by law, to send you marketing information about services offered by Storage Crews Hill that may be relevant to you. You can opt out of marketing at any time.
Data Sharing and Processors
Storage Crews Hill will not sell your personal data. We may share your data with carefully selected third parties where necessary for the purposes described above and where we have a lawful basis to do so. These may include:
Payment service providers and banks for the processing of payments and refunds.
IT and cloud service providers who host or support our systems, data storage and communication tools.
Security and maintenance contractors who support our premises, CCTV systems and access controls, and who may have limited access to personal data as part of their duties.
Professional advisers such as accountants, auditors or legal advisers where necessary for business management, compliance or the protection of our legal rights.
Public authorities, law enforcement agencies or regulators where required by law or where we are permitted to do so to protect our rights, property, customers or the public.
Where we use third parties to process personal data on our behalf, they act as data processors and are subject to contractual obligations to keep your data secure and to use it only in accordance with our documented instructions and applicable data protection law.
Data Retention
Storage Crews Hill retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. We apply the following general criteria when determining retention periods:
Customer and contract records are typically retained for the duration of your contract and for a reasonable period after it ends to handle queries, disputes or legal claims, and to comply with legal obligations.
Billing and transaction records are retained for the period required by tax and accounting laws.
CCTV footage and access records are generally kept for a limited period required for security, incident investigation and crime prevention, unless a longer retention period is necessary in connection with a particular incident or legal requirement.
Where personal data is no longer needed, we will securely delete or anonymise it so it can no longer be linked to an identifiable individual.
Your Data Protection Rights
Under data protection law, and subject to certain conditions and exemptions, you have the following rights in relation to your personal data processed by Storage Crews Hill:
Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of that data, together with certain information about how it is processed.
Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure: In some circumstances you have the right to request that your personal data is deleted, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or object to its processing.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide you with your personal data in a structured, commonly used and machine-readable format, or that we transmit it directly to another controller where technically feasible.
Right to object: You have the right to object to processing based on our legitimate interests, including profiling based on those interests, and to object at any time to the processing of your personal data for direct marketing purposes.
Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Security of Your Personal Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures designed to protect it against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage, and regular review of our procedures and systems. While no system can be guaranteed to be completely secure, we work continually to protect your information.
Changes to This Privacy Policy
Storage Crews Hill may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. The updated policy will be made available at our premises or on our website, and the date of the most recent revision will be indicated. We encourage you to review this Privacy Policy periodically so that you remain informed about how we process your personal data.
