Storage Crews Hill Terms and Conditions
These Terms and Conditions set out the basis on which Storage Crews Hill provides storage, handling, and associated removal services. By placing a booking, using our facilities, or instructing us to carry out work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company who requests or receives services from Storage Crews Hill.
Services means any storage, loading, unloading, packing, removal, transportation, or related services that we agree to provide.
Goods means all items that are stored, handled, or transported by us on your behalf.
Agreement means the contract between Storage Crews Hill and the Customer incorporating these Terms and Conditions.
2. Scope of Services
Storage Crews Hill provides storage facilities and associated services, which may include collection, delivery, and removal services. The exact scope of work will be detailed in your booking confirmation, quotation, or service schedule.
Any additional services requested after the initial booking will be subject to availability, additional charges, and confirmation in writing or by other agreed means.
3. Booking Process
3.1 You may request a quotation for our services by providing accurate information about the nature and quantity of your goods, the addresses involved, access conditions, dates, and any special requirements.
3.2 Quotations are based on the information you supply. If the information is inaccurate or incomplete, we may adjust the quotation or refuse to proceed with the work until revised terms are agreed.
3.3 Your booking is only confirmed when we have issued a confirmation, whether in writing or by other agreed means, and when any required deposit or advance payment has been received.
3.4 We reserve the right to decline any booking at our discretion, including if we reasonably believe the services requested are unsafe, unlawful, or impracticable.
4. Customer Obligations
4.1 You must ensure that all information provided to us is complete, accurate, and up to date. This includes access details, parking arrangements, and any restrictions affecting our ability to carry out the services.
4.2 You are responsible for obtaining all necessary permissions, permits, or authorisations required to allow us to access the premises and carry out the services, including parking or loading permissions where applicable.
4.3 You must ensure that the premises are safe, adequately lit, and accessible at the agreed dates and times. If we incur delays due to lack of access, unsafe conditions, or your absence, waiting time fees or additional charges may apply.
4.4 You are responsible for properly packing and labelling your goods unless we have agreed in writing to provide packing services. Fragile or high-value items must be clearly identified and, where appropriate, separately listed.
5. Payments and Charges
5.1 Our charges are specified in the quotation or booking confirmation. Prices may be based on a combination of factors including volume or weight of goods, type of service, duration of storage, distance travelled, labour required, and any special handling needs.
5.2 We may require a deposit or full payment in advance as a condition of accepting a booking. The amount and due date will be specified at the time of booking.
5.3 All invoices are payable by the due date stated on the invoice or booking confirmation. If no date is specified, payment is due immediately upon receipt of invoice and in any event prior to the commencement of services, unless otherwise agreed.
5.4 If payment is not received on time, we may suspend or refuse services, withhold delivery of goods, or deny access to storage units until outstanding sums are paid in full.
5.5 We reserve the right to charge interest on overdue amounts at a reasonable commercial rate, accruing daily from the due date until payment is received in full.
5.6 For ongoing storage, charges are typically billed in advance for each storage period. If storage charges remain unpaid, we may exercise a lien over the goods and take lawful steps to recover unpaid sums, which may include the sale or disposal of goods after appropriate notice.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by giving us reasonable notice. Any cancellation or amendment must be communicated using the same method as the booking or another method we have expressly accepted.
6.2 If you cancel within a specified period before the scheduled service date, cancellation charges may apply. The applicable period and charges will be stated in your quotation or booking confirmation, or otherwise communicated to you in advance.
6.3 If you reduce the scope of work or shorten the storage period on short notice, we may charge for any costs already incurred or for loss of reserved capacity.
6.4 We reserve the right to cancel or reschedule services in cases of force majeure, safety concerns, or circumstances beyond our reasonable control, including severe weather, road closures, or equipment failure. Where possible, we will offer an alternative date or a proportionate refund for services not performed.
7. Access to Storage and Goods
7.1 Access to stored goods is subject to our operating hours, security procedures, and any specific access arrangements quoted or agreed with you.
7.2 We may request proof of identity and evidence of your authority before granting access to the storage facility or releasing goods.
7.3 If you fail to pay storage or related charges, we may restrict access to your goods until all outstanding amounts are settled.
8. Prohibited and Restricted Goods
8.1 You must not store, transport, or request us to handle any of the following goods: hazardous or explosive materials, flammable liquids or gases, chemicals, weapons, ammunition, illegal substances, perishable goods, live animals, or any items that may pose a health, safety, or environmental risk.
8.2 We may refuse to store or move goods that, in our reasonable opinion, are unsafe, illegal, improperly packaged, or otherwise unsuitable for the services requested.
8.3 If prohibited or unsafe goods are discovered among your items, we may remove, isolate, or dispose of them without prior notice where necessary for safety or compliance with law, and you will be responsible for any associated costs or liabilities.
9. Waste Regulations and Disposal
9.1 We comply with applicable waste and environmental regulations when disposing of unwanted items or waste generated in the course of providing our services.
9.2 Unless otherwise agreed as part of our services, you remain responsible for arranging lawful disposal of any items or waste not taken into storage or specifically included in our quotation for removal or disposal.
9.3 You must not leave unwanted items, packaging, or waste on our premises or at storage units unless we have agreed to accept such waste and to charge for disposal.
9.4 Where we agree to remove and dispose of items or waste on your behalf, you confirm that you have full authority to authorise disposal and that the items do not contain hazardous materials or restricted waste. Additional fees may apply for disposal services and for any specialist handling required.
10. Liability and Insurance
10.1 We will exercise reasonable skill and care in providing the services. Our liability to you is limited as set out in this section.
10.2 You are responsible for ensuring that your goods are adequately insured against loss, damage, theft, or deterioration while in transit or storage. We strongly recommend that you arrange appropriate insurance cover.
10.3 Our liability for loss of or damage to goods arising from our negligence or breach of contract will be limited to a reasonable amount, taking into account the value of the goods and the charges paid for the services, unless a higher level of liability has been agreed in writing and any additional fee paid.
10.4 We shall not be liable for loss or damage arising from or attributable to: inherent defects or natural deterioration of goods; insufficient or improper packing by you or a third party; changes in temperature or humidity; vermin or pests unless this results from our failure to maintain reasonable standards; acts or omissions of the Customer or third parties; or events beyond our reasonable control.
10.5 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the services.
10.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable period after you became aware of the loss or damage. You must allow us a reasonable opportunity to inspect the goods and investigate the circumstances.
11. Customer Conduct and Use of Premises
11.1 You must conduct yourself, and ensure that any persons accompanying you conduct themselves, in a safe and considerate manner while on our premises or in any vehicle or area under our control.
11.2 You must not cause damage to property, fixtures, fittings, vehicles, or equipment. You will be responsible for the reasonable cost of repairing or making good any damage caused by you or by persons acting on your behalf.
11.3 Smoking, use of open flames, or consumption of alcohol or illegal substances is not permitted on our premises or in our vehicles.
12. Termination
12.1 Either party may terminate an ongoing storage agreement by giving the period of notice specified in the storage contract or, if none is specified, by giving reasonable written notice.
12.2 We may terminate the Agreement or suspend services immediately if you fail to pay any sum when due, commit a serious breach of these Terms and Conditions, engage in unlawful activity, or bring prohibited items onto our premises.
12.3 Upon termination, all outstanding sums become immediately due and payable, and you must remove your goods from storage by the date notified. If you fail to remove goods, we may charge additional storage and take lawful steps to dispose of or sell goods to recover sums owed.
13. Data Protection and Privacy
13.1 We may collect and process personal information necessary to provide our services, manage bookings, and comply with legal obligations.
13.2 We will handle personal data in a manner consistent with applicable data protection laws and use it only for legitimate purposes connected with our services, administration, and legal compliance.
14. Changes to These Terms
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking, unless changes are required by law or regulation.
14.2 For ongoing storage arrangements, we may vary the terms on reasonable notice. Continued use of our services after the effective date of any changes will constitute acceptance of the revised terms.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions will continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude any further exercise of it.
16.3 These Terms and Conditions, together with any quotation, confirmation, or agreed schedule of services, constitute the entire agreement between you and Storage Crews Hill in relation to the services provided.
